th0rn Posted May 1 Share Posted May 1 If you've a legacy user and want to retrieve your previous VIP subscription, simply follow the steps below to ensure a smooth transition. We're here to help you restore your VIP status quickly! Important Notice: This VIP retrieval process is exclusively for legacy users who purchased their subscription before New Account Integration. This service is not available to new users or subscriptions made after. Step-by-Step Guide to Retrieve VIP Status: Open your email client and prepare to send an email to [email protected]. Email Subject: Use the subject line "VIP Retrieval" to ensure your request is processed quickly. Provide Required Information: Previous User: If your user name has changed, please include this information. Previous Email: If your email address has changed, please include this information. Transaction ID: Provide the transaction ID from your original VIP purchase. Send the Email: Once you've included all the required information, send your email to the provided address. What Happens Next? After we receive your email, we will verify your information. Once verified, we will send you a coupon that grants you a free subscription for the same duration as your original subscription on your new account. For example, if your previous subscription was for three months and two months have already passed, you will still receive a full three-month subscription from the day the coupon is applied. This ensures you receive the full value of your original purchase without any loss due to the account change. For App-Specific VIP: Upon verification of your details, you will receive a notification confirming that your App-Specific VIP has been reinstated on your new account. There's no need for any further action; your VIP benefits are immediately active! We strive to process all requests promptly. Please ensure that you qualify as a legacy user before sending your request. If you encounter any issues or have further questions, feel free to contact our support team. Thank you for your continued support and loyalty! Link to comment Share on other sites More sharing options...
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